With whom do you buy
Welcome to the online shop at Electrolux, where you can directly buy genuine spare parts,
consumables and accessories. The operator of this trade:
Electrolux, LTD, Bitola, Braka Mingovi br 18, Pbox 52 Postal Code 7000 ,
registered in Skopje central register Entry by the law of Macedonia
In this section you will find information about payment, shipping and return.
Text complete text of our terms of trade and the site is available for you:
For conditions of sale, in which you can find information related to sales, please click here
and for the full text of the conditions relating to the use of this site, please click here
Pay attention to the information about the characteristics of our products that appear on our
site, and prices that are inclusive of VAT, that they will eventually be added
(i) levies and fees by the laws and
(ii) the following fees according to your chosen payment method (or. delivery), and the
amount due will be displayed before sending your order.
Prices of products displayed on the website are in a particular moment always actual selling
We offer two payment options: cash on delivery or by credit card (Visa or MasterCard)
through PayPal payment system.
When ordering online, using credit cards through PayPal payment system is no fee
To ensure the security of your payments by credit card or through PayPal uses Electrolux
bank Prokredit Bank of Macedonia (PBM). When transferring bank information over the
network is secured with PBM payment security through encrypted connection.
Please note that if you will have a security department suspected fraud, we have the right
transaction for security reasons to cancel.
To make a payment by credit card - the amount will be deducted from your account upon
receipt of your order, subject to the condition that we advance to your account received
approval. If the account has sufficient funds, your order will not be taken into account, as
you will be notified without undue delay.
Products purchased through this website will be delivered to the Macedonia.
If you would like to order your goods delivered to another country where Electrolux
operates, it is necessary to make an order on the website of the country. It is a country
where delivery will be carried out and that determines the country of purchase.
Your order will be delivered to the address that you mark when ordering.
Our method of delivery allows you to receive your shipment of goods within 3 to 5 working
days. If you enter an order on working days within 12 hours, will be distributed on the same
day if the product is labeled on the site that is available in stock. If the product is labeled as
temporarily out of stock, you can expect delivery within 6 to 30 days.
Fee for delivery will be added at the end to purchase a total amount of payments depends
on the price of your products in the basket. The standard fee is 15000 MKD. When you buy
over 15000 MKD delivery is free, ie. free of charge for delivery.
Cancellation and refund the purchase
If you are not satisfied with the product you have the right within 14 days from receipt to
withdraw from the purchase and return the product. The deadline for the use of your right to
withdraw from your purchase starts from the moment of delivery orders. During this period,
you can at its own cost product with an invoice back. We encourage you to us before
sending the package to contact us to ensure that you have the best information on how will
a refund. If you already have a payment occurred, you will be refunded within thirty (30)
days from receipt of your notice of withdrawal, provided that during this period and receive a
We recommend that you send the product by registered and paid by the insurance carrier
on the value of the goods. This is especially necessary in case of loss or damage to goods.
The cost of returning the product bears upon exercise of the right to withdraw from the
urchase by the customer.
So that we can return any money paid by you, the product should be returned in its original
and totally functional condition (including original packaging, accessories and
The cost of returning the product the customer does not pay in the event of a product
defect, which, of course, any product we will replace or refund your money for it under
warranty. For warranty terms and conditions, please click here . For warranty cases, we
recommend that you contact us in advance before you return the product to ensure quality
and flexible processing of your case.
Questions and suggestions
We welcome all inquiries and suggestions to the online store. For questions about after-
sales service, or. If you need technical support, we recommend that you read and follow the
information provided in the section dedicated customer support on our website , click here .
Call weekdays 9.00-17.00:
+389(0)2 3298 130
Do you have a company entering a business order? Do you expect that you order regularly?
If yes, give us a call! Our deliveries will be implemented in a standard way to invoice stating